Privacy policy

Last updated: January 22, 2026

Creative Arts Carpets (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. Creative Arts Carpets is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable individual. Personal information does not include data that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details such as your name, billing address, shipping address, phone number, and email address

  • Financial information such as payment method details, transaction information, payment confirmations, and related records (payment data is processed securely by third-party payment providers)

  • Account information including username, password, preferences, and settings

  • Transaction information including items viewed, added to cart or wishlist, purchased, exchanged, returned, or cancelled

  • Communications including information you provide when contacting customer support or communicating with us

  • Device information including IP address, browser type, device identifiers, and network information

  • Usage information including how you interact with or navigate the Services

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, communicate with us, or otherwise provide information

  • Automatically, through cookies and similar technologies when you access or use our Services

  • From service providers, when they collect or process information on our behalf (e.g. payment processing, analytics, fulfillment, and shipping)

  • From partners or third parties, as permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Services

To process payments, fulfill orders, arrange shipping, manage accounts, handle returns and exchanges, remember preferences, provide customer support, and improve and personalize your shopping experience.

Marketing and Advertising

To send promotional communications by email or SMS (where permitted), and to display relevant advertisements based on your activity on our Services. You may opt out of marketing communications at any time.

Security and Fraud Prevention

To protect accounts, verify transactions, prevent fraud or illegal activity, and maintain the security of our Services.

Communication

To respond to inquiries, provide updates related to orders or accounts, and maintain our business relationship with you.

Legal Compliance

To comply with applicable laws, regulations, legal processes, or enforce our terms and policies.

Cookies and Similar Technologies

We use cookies and similar technologies to operate, analyze, and improve our Services, remember your preferences, and enhance your browsing experience. You may manage cookie preferences through your browser settings.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, service providers, and vendors who perform services on our behalf (e.g. payment processing, fulfillment, analytics, customer support)

  • With marketing and advertising partners, in accordance with their privacy policies and applicable law

  • When you direct or consent to the disclosure

  • With affiliates or within our corporate group

  • In connection with business transactions, legal obligations, or to protect the rights, safety, and security of our Services, customers, or others

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information to provide and improve the Services. Information may be transferred to and processed in countries outside your place of residence. Shopify is responsible for processing certain personal information for enhanced features. For more information, please visit:
https://privacy.shopify.com/en

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information, please contact us to request deletion.

Security and Retention

We implement reasonable security measures to protect personal information. However, no system is completely secure. Personal information is retained only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to access or know personal information we hold

  • Right to request correction or deletion

  • Right to data portability

  • Right to opt out of marketing communications

Requests can be made using the contact details below. We may verify your identity before processing requests.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms.

GCC Availability

Our Services and product deliveries are currently available only within GCC countries.

VAT

All prices displayed on our store include 5% UAE VAT, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: sales@creativeartscarpet.com
Address: 506 Abstract Business Center, Dubai Sports City, Dubai, DU, AE
Phone / WhatsApp: +971 55 XXXXXXX